About PT Hainan Tiket Indonesia
PT Hainan Tiket Indonesia is the official representative of Hainan Airlines and LoongAir in Indonesia, managing all sales, marketing, cargo, and operational support across the country. With a team of aviation professionals and deep market insight, we are committed to delivering reliable, integrated solutions for both passengers and airline partners.
Our services include passenger ticketing and reservation, air cargo coordination, corporate and B2B travel sales, Hajj & Umrah charter flights, and airport representation throughout Indonesia. We also support airlines through strategic marketing, ground handling collaboration, and customer service excellence.
Driven by our core values—professionalism, integrity, commitment, innovation, and heartfelt service—we aim to be a strategic player in expanding Hainan Airlines’ presence across Southeast Asia, while ensuring top-tier service quality for every client and stakeholder we serve.
Our Vision
Our vision is to serve customers wholeheartedly and become the most trusted and leading provider of airline ticketing and air cargo services in Indonesia.
We aim to be recognized not only for the scale of our operations, but for the sincerity, professionalism, and integrity with which we deliver our services. By upholding these principles, we envision a future where air travel between Indonesia and the world is more connected, seamless, and accessible—powered by people who care and systems that perform.
Our Mission
Our mission is to deliver accessible, fast, and efficient air ticketing and cargo services through a fully integrated digital platform.
We are committed to:
Expanding a nationwide distribution network that reaches all regions of Indonesia.
Prioritizing professional, friendly, and responsive customer service to build trust and loyalty.
Continuously innovating our technology and operations to enhance service efficiency and quality.
Providing tailored solutions that support both individual travelers and corporate partners.
Through these missions, we strive to become a valuable bridge between airlines and the Indonesian market, offering not only operational excellence but a service experience rooted in care and commitment.
Our Organizational Structure
This organizational structure reflects our commitment to strong governance, streamlined operations, and effective leadership. Each role plays a vital part in maintaining service quality and supporting the strategic growth of the company.
